Privacy Policy

Data Privacy Policy for Smilo Oral AI Service

 

Effective Date: 16.06.2023

Introduction

This Data Privacy Policy (“Policy”) outlines the principles and practices followed by Smilo Oral AI Service (“Smilo AI,” “we,” “us,” or “our”) regarding the collection, use, storage, and disclosure of personal data provided by users (“you” or “your”) of our oral artificial intelligence service available at smilo.ai (“Service”).

Smilo AI is committed to protecting your privacy and ensuring compliance with applicable Indian data privacy laws, including but not limited to the Personal Data Protection Bill, 2019 (“PDP Bill”). This Policy explains how we handle your personal data and the measures we take to safeguard its confidentiality and security.

Please read this Policy carefully to understand our practices regarding your personal data. By using our Service, you acknowledge and consent to the collection, use, and disclosure of your personal data as described in this Policy.

Collection and Use of Personal Data

2.1 Types of Personal Data Collected

We may collect the following categories of personal data:

  • Identifying information: Name, contact details (email address, phone number), and any other information you provide when contacting us or using our Service.
  • Health data: oral records, images, and related information you choose to provide or share with us.
  • Technical information: Log files, IP addresses, device information, browser type, and usage data collected automatically when you access or use our Service.

2.2 Purpose of Data Collection and Use


We collect and use your personal data for the following purposes:

  • Providing the Service: To deliver and enhance the oral AI services, including diagnosis, treatment suggestions, and other oral-related features.
  • Communication: To respond to your inquiries, provide customer support, and send you service- related notifications.
  • Research and development: To improve our Service, develop new features, and conduct data analysis and research for oral advancements.
  • Legal compliance: To comply with applicable laws, regulations, and legal processes.


2.3 Legal Basis for Processing

Our legal basis for processing your personal data includes:

  • Performance of a contract: Processing your personal data is necessary for the performance of the contract between you and us.
  • Legitimate interests: We have a legitimate interest in processing your personal data to provide and improve our Service, ensure its security, and respond to your inquiries.
  • Consent: In certain cases, we may seek your explicit consent to process specific categories of personal data.

Data Retention and Security

3.1 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and in accordance with applicable laws. We will take reasonable steps to ensure that your personal data is accurate, complete, and up to date.

3.2 Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Sharing of Personal Data We may share your personal data with third parties in the following circumstances:

  • Service providers: We may engage third-party service providers to assist us in delivering and improving our Service. These providers are authorized to process your personal data on our behalf and are bound by confidentiality obligations.
  • Legal requirements: We may disclose your personal data if required by law, regulation, or legal process.
  • Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction.

Your Rights

You have certain rights regarding your personal data, including:

  • Right to access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can request the correction or update of your inaccurate or incomplete personal data.
  • Right to erasure: You can request the deletion of your personal data, subject to applicable legal requirements.
  • Right to object: You can object to the processing of your personal data for direct marketing purposes.

To exercise these rights or for any privacy-related inquiries, please contact us using the contact information provided in Section 7.

International Data Transfers

Your personal data may be transferred and processed outside of India, including to countries with different data protection laws. We will take appropriate measures to ensure that such international transfers comply with applicable data protection laws.

Contact Us

If you have any questions, concerns, or requests regarding this Policy or the privacy practices of Smilo Oral AI Service, please contact us at:

Email: support@smilo.ai

Phone:  +91-9741296904

We will endeavor to respond to your inquiries and address any concerns in a timely manner.

Changes to this Policy

We may update this Policy from time to time to reflect changes in our privacy practices or applicable laws. We encourage you to review this Policy periodically for any updates. The “Effective Date” at the beginning of this Policy indicates the date of the latest revision. Your continued use of the Service constitutes your acceptance of any revised Policy.

Last Updated [Date] – 16.06.2023